Privacy Policy 

The Hair Crew (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following types of personal information from you when you use our services or visit our website:

  • Contact Information: Name, phone number, email address, postal address.
  • Financial Information: Payment details when you make a purchase.
  • Service Details: Information about your hair system needs or preferences.
  • Website Usage: Information about your interactions with our website, such as IP address, browser type, and usage patterns through cookies.

2. How We Collect Your Information

We collect personal information in several ways, including:

  • When you submit a form through our website.
  • When you contact us via phone, email, or social media.
  • When you visit our website, we use cookies and similar technologies to collect information about your browsing activity.
  • When you make a booking or payment for our services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with our hair system services.
  • To communicate with you regarding appointments, inquiries, and customer support.
  • To process payments and manage bookings.
  • To improve our website and services by understanding customer preferences and usage patterns.
  • For marketing purposes, where you have given your consent (e.g., sending promotions or newsletters).

4. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information to:

  • Third-party service providers (such as payment processors, IT service providers) who assist us in providing services to you.
  • Law enforcement or regulatory authorities if required by law.

These third parties are bound by privacy obligations to protect your information in accordance with Australian privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, technical, and administrative safeguards. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate, incomplete, or out-of-date information.
  • Withdraw Consent: Withdraw your consent for us to use your personal information for marketing purposes at any time.
  • Complaint: Lodge a complaint if you believe we have breached the APPs.

To exercise any of these rights, please contact us at info@thehaircrew.com.au

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to gather information about your usage. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use some features of our website.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of any linked sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: info@thehaircrew.com.au

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